MONPORT SUPPORT TICKET INTAKE TEMPLATE

Machine:
- Series/model:
- Wattage:
- Serial number:
- Controller/software:
- Purchase order or email:

Problem:
- What is happening?
- When did it start?
- Did anything change recently? New lens, mirror cleaning, moved machine, software update, tube replacement, rotary setup, crash, or new material?

Evidence:
- Photos attached:
- Video attached:
- LightBurn screenshots attached:
- Error messages:

Checks already tried:
- Power and emergency stop:
- Lid switch/interlock:
- Water flow/chiller:
- Focus:
- Optics cleaned:
- USB/Ethernet connection:
- Material settings:

What result do you need?
- Repair help:
- Setup help:
- Warranty review:
- Replacement part guidance: